Mission Statement

 

"To become the undisputed provider of value golf in South Africa, offering a 4 star golf experience at a 3 star price."

 


GUIDING PRINCIPLES

        

    • Observatory Golf Club prides itself in being the most inclusive golf club in South Africa
    • We have a passionate dedication to quality, financial performance & the development of our brand.
    • We provide an unparalleled value for money experience to our guests & members through personalized service, consistency, & uncompromising attention to detail.
    • We constantly strive to exceed the expectations of our guests and members.
    • We continuously redefine superior service & operational excellence through the implementation of best practices, & by embracing guest & member feedback.
    • We will continuously strive to find innovative & creative ways to reduce costs & increase our efficiency.
    • We conduct all of our business dealings with integrity & respect.
    • We will be uniform, efficient & consistent in dealing with our customers, in the application of our practices & procedures & in working with each other.
    • We will maintain a high standard of discipline on the golf course, in the Clubhouse & in the workplace to meet our customer needs & expectations;
    • We will communicate effectively & openly with members, visitors, business associates & ourselves.